How to Fix Xbox Error Code 0x87e11838 in 2024? [10 Fixes]

As an avid gamer, nothing pulls me away from taking on my opponents in an epic showdown more than the dread of encountering 0x87e11838. Over the years, I have encountered a multitude of glitches and error codes on my Xbox journey, but one that never seemed to take a backseat was how to fix Xbox error code 0x87e11838. The frustration alone has deprived me of triumph in many battles.

However, through rigorous research and experimentation, I have learned to overcome this issue and want to share with fellow gamers the secrets of reclaiming victory amidst these technical hiccups. If you’ve ever encountered this pesky error code and felt like smashing your controller against the wall, fear not! With the right approach and my step-by-step guide, you’ll kiss your troubles goodbye as you smoothly maneuver through each gameplay session without further interruptions.

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What Does Xbox Error Code 0x87e11838 Mean?

When you stumble upon Xbox error code 0x87e11838, it’s a clear indication that your console is struggling with a game or app installation issue. This error code often rears its ugly head when there’s a problem during the downloading or updating process. While many might attribute this pitfall to a faulty disc or hardware issue, it is essential to recognize that the primary cause usually lies within software-related complications.

In most situations, error code 0x87e11838 in Xbox can be attributed to corrupted data in the downloaded files, interruptions during the installation or updating process, and issues with your console’s internet connection.

It is important to carefully examine and understand these causes since it can greatly aid you in choosing the right troubleshooting method for each unique scenario. With patience and perseverance, you’re on your way to resolving this pesky problem and enjoying hassle-free gaming sessions!

How to Fix Xbox Error Code 0x87e11838 in 2024?

1. Perform a Hard Reset

One of the most common and effective solutions when encountering error code 0x87e11838 is to perform a hard reset, also known as a power cycle, on your console. This process clears the cache and essentially helps “reset” the system to correct any underlying issues that might have triggered the error code. Follow these steps to perform a hard reset:

1. Turn off your Xbox console by pressing and holding the Xbox button on the front of the console for approximately 10 seconds. Release it when the console fully powers down.
2. Unplug all cables from your Xbox console, including power and HDMI cables, to ensure a complete “disconnect” from any lingering issues.
3. Wait for around 30 seconds before plugging all cables back in. During this short wait time, your Xbox can flush any data remnants from its persistent storage.
4. After reconnecting all cables, press the Xbox button once again to power up your console.

Now that you have performed a hard reset, it’s time to check if the error code has been resolved. Try downloading or updating the game or app that previously led to an error. If everything seems fine now, you’re good to go! However, if you’re still facing issues with installation or updates despite following these steps correctly, consider exploring other potential solutions in this guide.

2. Clear Local Saved Games

Another useful trick to resolving the error is to clear locally saved games from your console. This method works by removing any potentially corrupted files or data that might be preventing the game from launching or updating successfully.

Be advised that performing this action will temporarily remove game save data from your console, but fret not! All your progress is safely stored in Xbox’s cloud storage and will be automatically synchronized once you launch the game again.

Here’s how you can clear local saved games on your Xbox console:

1. Navigate to Settings: Press the Xbox button on your controller, followed by moving all the way to the right and selecting the Settings symbol (the cogwheel icon).
2. Select System: Once within the Settings menu, look for and select System.
3. Choose Storage: Find and select the Storage option in the System menu.
4. Click on Clear local saved games: From within Storage settings, locate and click the option titled Clear local saved games.
5. Confirm Your Action: A pop-up warning will appear, letting you know that this operation will add your console’s locally saved game data to Microsoft’s online storage. To proceed with clearing local saves, confirm by selecting Yes, then wait for a moment as your Xbox removes all locally stored game information.

Keep in mind that clearing locally saved games might take a few moments depending on how much data needs to be removed. After completing these steps and returning to regular usage of your Xbox console, try launching or updating the problematic game once more.

3. Check for Updates

Running on outdated software may cause 0x87e11838 Xbox error code to pop up during the installation or update process of your game or app. Ensuring that both your Xbox console and the game or app in question are up-to-date can help avoid unwanted error codes. Follow these simple steps to verify and install the necessary updates:

A. Update Your Console

1. Press the Xbox button on your controller to bring up the guide.
2. Navigate to Profile & System> Settings > System > Updates & Downloads.
3. If any updates are available, select Console update available, and follow the on-screen instructions to finish updating.

B. Update Your Game or App

1. Launch your Xbox console, sign in to your account, and head over to the games library.
2. Highlight the game or app you’re trying to install by navigating with your controller.
3. Press the menu button (three horizontal lines) on your controller.
4. Select Manage game & add-ons > Updates from the dropdown menu.
5. If an update is available for the selected game or app, it will appear under the Available Updates section – simply download and install it.

By keeping both your console software and games/apps updated, you can potentially alleviate installation problems linked to outdated files and compatibility issues that may be causing 0x87e11838 error code.

4. Reinstall the Game or App

Another effective way to resolve the error is to uninstall and reinstall the affected game or app. This process allows you to clear out any corrupted data, which may have been causing the error. Follow these simple steps to completely reinstall your game or app:

1. Navigate to Home Screen: Press the Xbox button on your controller to open the guide menu, and then select Home.
2. Find Your Game or App: From here, locate and highlight the problematic game or app from your list of installed items.
3. Uninstall: Once you’ve selected your game or app, press the Menu button (the one with three horizontal lines) on your controller. A context menu will appear, giving you the option to manage it. Select Uninstall and confirm by choosing Yes when prompted.
4. Clear Cache: Afterward, it’s a good idea to clear your cache by going to Settings > System > Storage, selecting your storage device (most likely Internal), and then choosing Clear local saved games.
5. Reinstall Game/App: Access your Ready To Install section under My Games & Apps by pressing the Xbox button on your controller again. Scroll through this section until you find the title that needs reinstalling and press A on it to begin downloading.
6. Launch Your Game/App: Once reinstalled, launch your game or app as usual and check if the error code has disappeared.

By properly following these steps for uninstalling and reinstalling a problematic game or app, there is a strong chance that you’ll be able to successfully eliminate the pesky Error Code 0x87e11838 from interrupting your Xbox gaming experience!

5. Restore Xbox to Factory Defaults

At times, the issue causing 0x87e11838 might be deeply ingrained within your console’s system settings. When other troubleshooting methods fail, restoring your Xbox to its factory defaults can effectively wipe out any corrupted data or software-related issues that might be hindering app installations or updates.

Before taking this drastic step, it is essential to note that restoring your Xbox back to factory settings will erase all your account information and saved data. Therefore, it is crucial to ensure any important data is securely backed up before proceeding.

Follow these steps to restore your console:

1. Press the Xbox button on the controller to open the guide.
2. Navigate to Profile & System.
3. Select Settings, followed by System, and then Console info.
4. Choose the option for Reset console.
5. Here you will find two options: “Reset and keep my games & apps” and “Reset and remove everything.” Choose Reset and remove everything as this option will restore your Xbox back to its original settings, eliminating any corrupted files or potential issues.

Once you have successfully reset your Xbox to factory defaults, sign in with your Microsoft account and reinstall the affected game or app.

Remember that restoring your console should be considered a last resort when all else has failed. Be prepared for some time investment in resetting personal customizations as well as reinstalling essential games and apps for future gameplay sessions!

6. Check and Improve Internet Connection

A. Test your Xbox One’s network connection

To begin, you’ll need to ensure that your console is maintaining a stable connection to the internet. To do this, follow the steps below:

1. Press the Xbox button on your controller
2. Scroll over to Profile & System
3. Select Settings
4. Choose General, then Network Settings
5. Select Test Network Connection and check the results
6. If there are any issues flagged, that might be contributing to Error Code 0x87e11838.

B. Power cycle your modem and router

If you notice any issues with your internet connection, try power cycling your modem and router:

1. Unplug the power cables from both devices.
2. Wait at least 30 seconds.
3. Plug them back in, and wait for them to reconnect to the internet (often indicated by steady indicator lights).
4. Re-test the network connection on your console following the previous steps.

C. Switch from Wi-Fi to a wired connection

Using a wired Ethernet connection can improve stability if you’ve been experiencing issues with Wi-Fi:

1. Connect an Ethernet cable between your Xbox One and router.
2. Navigate to Settings > General > Network Settings
3. Choose “Wired” as the network type.

D. Improve Wi-Fi signal strength

If a wired connection isn’t possible, try these tips for improving Wi-Fi signal strength:

• Move the router closer to your Xbox or eliminate physical barriers between them.
• Change the Wi-Fi channel on the router settings page (consult router documentation for guidance).
• Use a Wi-Fi extender or mesh networking system in larger homes.

Once you have made these changes, ensure that you test your network connection again via Settings > General > Network Settings, as previously described.

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7. Change Your DNS Settings

Another effective method to address the Xbox Error Code 0x87e11838 is to change your console’s Domain Name System (DNS) settings. Sometimes, using the default DNS servers provided by your Internet Service Provider (ISP) can lead to a less-than-optimal gaming experience.

Switching to dedicated public DNS servers like Google or OpenDNS can boost the performance and possibly resolve the installation issue.

To change your Xbox’s DNS settings, follow these straightforward steps:

1. Power on your Xbox console and access the Settings menu.
2. Navigate to General → Network settings → Advanced settings.
3. In this submenu, select DNS settings.
4. By default, your Xbox is most likely set to Automatic; change this option to Manual.
5. Next, you’ll be prompted to enter new values for both the Primary DNS and Secondary DNS fields.
   • For Google’s Public DNS servers, use these values:
     • Primary DNS: 8.8.8.8
     • Secondary DNS: 8.8.4.4
   • Alternatively, for OpenDNS servers, input these addresses:
     • Primary DNS: 208.67.222.222
     • Secondary DNS: 208-67-220-220
6. Input the desired server addresses and press the A button on your controller after each entry.
7. Finally, press the B button to save these changes and return to your console’s home screen.

Once you’ve completed all the above steps mentioned it’s important that you reboot your Xbox for the changes to take effect properly.

8. Verify Disc Quality and Cleanliness

In some cases, the 0x87e11838 error code could be a result of the disc being dirty or damaged. If you’re attempting to install a game from a physical disc, it’s crucial to examine the condition of the disc and ensure its cleanliness before moving on to other troubleshooting methods.

Follow these simple steps to effectively clean your game disc and eliminate any potential issues that may arise due to an unclean or damaged disc:

1. Eject the disc from your Xbox console and inspect it closely for any visible signs of damage such as deep scratches, cracks, or deformities in its shape.
2. Assess the cleanliness of the disc by checking for any dust, dirt, or fingerprints. These elements can interfere with your console’s ability to read the data properly.
3. Gently clean the surface of the disc using a soft microfiber cloth. Always remember to hold the disc by its edges and avoid touching its surface directly. This will keep your fingerprints from making contact with the sensitive data layer.
4. To remove stubborn grime or smudges, lightly dampen your cloth with water before wiping gently in radial strokes (from inside-out) rather than circular motions. Avoid using abrasive materials or solvents as they may damage your disc.
5. Dry the disc completely before re-inserting it into your console.

9. Clear Persistent Storage

Clearing the persistent storage on your Xbox console can help remove any corrupt or invalid data in its cache that might be causing the Xbox error code 0x87e11838. This solution is particularly useful if you’re experiencing problems while using a physical game disc, as the cache might be storing outdated information. Clearing the persistent storage will provide the necessary refresh to resolve any potential conflicts.

Follow these steps to clear the persistent storage on your Xbox console:

1. Navigate to Settings: Press the Xbox button on your controller and go to the ‘Profile & System’ tab. Select ‘Settings’ and then choose ‘System.’
2. Access Console Settings: In the ‘System’ menu, locate and select ‘Console Settings.’
3. Look for Storage: Within ‘Console Settings,’ you will see an option called ‘Storage.’ Select it to proceed with clearing your console’s persistent storage.
4. Clear Persistent Storage: Underneath ‘Storage,’ you should see a list of connected devices, such as internal or external hard drives, along with an option that reads ‘Clear Persistent Storage.’ Choose this option, then press A and confirm by selecting ‘Yes.’ This action clears out any old cached data related to Blu-ray discs or other stored content.

It may take a few seconds for your Xbox console to successfully clear its persistent storage cache. Once it’s done, be sure to restart your console for a fresh start and try installing or updating your game or app once again, hopefully without encountering 0x87e11838.

10. Contact Xbox Support for Further Assistance

In the rare case that none of the previous solutions worked for you, it’s time to take advantage of the reliable expertise of Xbox Support. Connecting with a support representative can help uncover more complex underlying issues that may require intervention from Microsoft’s team. Seeking their guidance is a surefire way to pave your way toward a gaming experience free from error code 0x87e11838.

1. Visit the Xbox Support website: Head over to the official Xbox Support webpage: https://support.xbox.com/. Here, you’ll find helpful resources and support channels tailored to your specific needs.
2. Sign in with your Microsoft account: On the upper right corner, click on Sign in and provide your Microsoft account credentials linked to your Xbox console.
3. Browse the available resources: Before submitting a support request, explore the Guides, FAQs, and Community forums under More resources on the webpage. Sometimes, you might find valuable information that helps to resolve error code 0x87e11838 within these resources.
4. Request a call or live chat: If you’re unable to find relevant information or need further assistance, click on Contact Us at the top of the page. Select Gaming as your primary concern, followed by Xbox consoles. You’ll be presented with key topics related to your issue – select one accordingly. Finally, choose between requesting a phone call or initiating a live chat session with an Xbox Support representative.

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Conclusion

Overcoming the notorious Xbox error code 0x87e11838 might seem challenging at first glance, but armed with the correct information and troubleshooting steps, it’s a battle you’re sure to win.

It takes persistence and patience to determine the root cause, but once you do, any one of those ten solutions might be your key to unlocking an amazing gaming experience. The path to discovering which specific fix works for your Xbox may not always be straightforward, but rest assured that there’s a solution out there for everyone.

While it is true that nobody likes encountering such unwanted obstacles during gameplay, it’s also an opportunity to become more skilled and knowledgeable in properly maintaining our cherished gaming consoles, ensuring their longevity and reliability for all future gaming adventures. Happy gaming!