How to Fix Diablo 4 Error Code 395002 in 2024? [10 Fixes]

As an avid gamer, I know it can be incredibly frustrating when you’re excited to play a new game like Diablo 4, only to be stopped in your tracks by an annoying error code. Despite the game’s appeal, some players might encounter the dreaded error code 395002, which can dampen their enthusiasm.

In this post, I’ll share some tried-and-tested tips on how to fix Diablo 4 error code 395002 and get you back into the world of Sanctuary in no time. Though the game developers work tirelessly to enhance our gaming experience and eradicate any lingering technical issues, encountering errors is part and parcel of gaming.

As someone who has faced such obstacles more than once, I empathize with fellow gamers experiencing the same frustration. Stick around as we dive into troubleshooting methods to resolve this pesky problem so that you can immerse yourself in your favorite game without disruptions.

Also Read: How to Fix Diablo 4 Error Code 30006?

What Does Diablo 4 Error Code 395002 Mean?

When facing Diablo 4 error code 395002, the first step to resolving the issue is understanding what it signifies. This error typically arises when players encounter difficulties in connecting to the game’s servers due to a variety of possible causes.

Some common contributors to this connectivity issue involve unstable internet connections, server outages, or discrepancies in your login information. The specific error message may read something like “your account is currently locked’. Error 395002.” Upon encountering this hurdle, your immediate frustration is understandable; however, don’t worry!

By gaining insights into the causes behind this error, we can arm ourselves with practical solutions and ensure that we swiftly return to playing Diablo 4. Fasten your seatbelt, as I guide you through troubleshooting steps to help you understand and eventually eliminate Error Code 395002 from interrupting your gameplay experience.

How to Fix Diablo 4 Error Code 395002 in 2024?

1. Restart Your Computer and Game Client

Starting with the simplest solution can sometimes yield surprising results. It may sound cliché, but restarting your computer and your game client could potentially resolve error code 395002 in Diablo 4.

The process of rebooting can help clear any minor issues, such as temporary glitches in the running programs or memory leaks that may contribute to the error.

Follow these steps to restart your computer and game client:

1. Save any open work and close all running applications.
2. For Windows users, click on the Start button, then select Restart or Power > Restart. macOS users can choose the  menu > Restart.
3. Wait for your computer to restart completely before logging in.
4. Relaunch the Battle.net client by double-clicking its shortcut or accessing it from the Start menu (for Windows) or launching it from the Applications folder (for macOS).
5. If you’re prompted to log in, enter your game credentials as usual. Then click on “Diablo 4” from your list of games.
6. Click the Play button to initiate Diablo 4 and check if Error Code 395002 has been resolved. If not, proceed to the next suggested solution.

2. Verify Your Login Credentials

Before diving into more complex troubleshooting methods, it’s vital to ensure that your login credentials are accurate and up-to-date. A simple typo in your email address or an incorrect password can trigger error code 395002, preventing you from accessing the game.

A. Double-check your email and password

Take the time to carefully verify your email address and password for any errors when you enter them into the game client. If you have recently changed any of these details, make sure to use the updated information when attempting to log in.

Pro tip: Remember that passwords are case-sensitive, so pay close attention to capitalization while entering them.

B. Reset your password

If you’re unsure about your current password or suspect that it might be the cause of error code 395002, consider resetting it.

1. Visit Blizzard’s Account Support page
2. Click on ‘I don’t know my password‘ or find the relevant option for resetting passwords
3. Enter your registered email address
4. Follow the prompt to complete additional security checks
5. Once done, check your registered email inbox for a password reset link
6. Use that link to create a new, secure password

After resetting and confirming your new password, retry logging into Diablo 4 with updated credentials.

C. Ensure proper synchronization (for console players)

For those playing Diablo 4 on consoles like PlayStation or Xbox, a common cause of connectivity issues is not having synchronized credentials between Battle.net and their console account.

To rectify this:

1. Visit Blizzard’s Account Management page
2. Log in with your Battle.net credentials
3. Navigate to the ‘Connections’ tab (located under ‘Settings’)
4. Link your console account (PlayStation Network or Xbox Live) if it isn’t already linked
5. Ensure both your Battle.net and console account email addresses are up-to-date and match each other

By thoroughly verifying your login credentials and ensuring proper synchronization, you can eliminate one possible reason for error code 395002 in Diablo 4, paving the way for seamless gameplay.

3. Reset Your Network Devices

Resetting your network devices, such as your modem and router, can oftentimes alleviate connection issues by clearing any potential bottlenecks that might be causing the error. By rebooting these devices, you allow their internal memory to reset properly, which can enhance overall connectivity for gameplay.

To reset your network devices, follow these steps:

1. Power off all connected devices, like your computer, console, modem, and router.
2. Disconnect the power cords from both the modem and router for at least 30 seconds. This ensures that their capacitors are adequately discharged.
3. Reconnect the power cords to your modem first, followed by the router.
4. Wait for the modem and router to fully boot up and display their operational status via indicator LEDs.
5. Once both devices show a stable connection (usually demonstrated by solid blue or green LED lights), power on your computer or gaming console.
6. Launch Diablo 4 again and attempt to connect to see if Error Code 395002 has been resolved.

Keep in mind that settings or configurations on some routers may need adjustments to ensure smooth gameplay; refer to your router’s user manual for detailed instructions on fine-tuning its settings if needed.

In some cases where issues persist after resetting physical network equipment, investigating further software-level solutions is recommended – such as examining firewall configurations or reaching out for professional support from Blizzard directly.

4. Flush DNS Cache and Release/renew IP Address

When addressing Diablo 4 Error Code 395002, flushing your DNS cache and releasing or renewing your IP address can often make a significant difference. These actions essentially refresh your network settings and allow your system to establish a more stable connection with the game servers. Follow these simple steps to perform this solution.

A. Access Command Prompt

Firstly, click on the Start button or press the Windows key on your keyboard and type ‘cmd’ or ‘Command Prompt’ in the search bar. Right-click on Command Prompt from the search results and select ‘Run as administrator’.

Note: It is essential to run Command Prompt as an administrator for these commands to work.

B. Flush DNS Cache

To flush your DNS cache, type ipconfig /flushdns in the Command Prompt window and press Enter. You should see a message that says “Successfully flushed the DNS Resolver Cache.” This means that your command has been executed successfully.

C. Release IP Address

Next, release your current IP address by typing ipconfig /release into the Command Prompt window and pressing Enter. Upon successful execution of this command, you will notice various network connection details displayed in the console.

D. Renew IP Address

Lastly, obtain a new IP address by typing ipconfig /renew in the Command Prompt window and hitting Enter. This command may also display several details about your renewed connection settings.

Note: Keep in mind that the renewal process might take several moments before completion.

E. Close Command Prompt and Restart Diablo 4

Once you have completed these steps successfully, close the Command Prompt window by typing exit and pressing Enter or simply clicking on ‘X’ at the top-right corner of the window. Now, restart your Diablo 4 game client and attempt to reconnect with the game server. If all goes well, Error Code 395002 should be resolved.

By following this solution step-by-step, you have refreshed your system’s network settings and eliminated any potential discrepancies that might have prevented a smooth connection with Diablo 4’s servers.

Also Read: How to Fix Diablo 4 Error Code 316703?

5. Check For Server Maintenance or Outages

Sometimes, the issue may not be at your end but is rather a result of ongoing server maintenance or outages. Blizzard periodically conducts server upkeep to ensure optimal performance and smooth gaming experiences. If this is the case, it’s quite possible that you’re encountering a 395002 error code due to temporary server downtime.

To verify whether there’s server maintenance or an unforeseen outage, follow these simple steps:

A. Check Diablo 4-specific Twitter accounts

The first point of contact when looking for updates on game-related issues is often the official social media channels for Diablo 4. Be sure to follow these pages and keep an eye out for any announcements, particularly if they involve scheduled maintenance or unexpected outages.

• @Diablo: The official Diablo Twitter account offers game-related news and updates.
• @BlizzardCS: Blizzard’s customer support account delivers alerts about any ongoing technical issues affecting their games.

B. Visit gaming forums and community platforms

Gathering information from fellow gamers who are experiencing similar issues can help gauge whether this is an isolated problem or part of a more widespread outage. These platforms often provide real-time discussions about game issues and could contain valuable insights:

• Diablo subreddit: Visit the r/Diablo community on Reddit to browse through user discussions and stay updated on potential solutions.
• Blizzard Forums: Head over to the official Diablo forums managed by Blizzard Entertainment, where players can dive into specific topics related to the game.

C. Use an online status checker

There are several websites out there that offer real-time reports on potential service outages. For example, Downdetector is a popular platform where users can report and monitor any service disruptions for Diablo 4 or Battle.net.

If you confirm there’s server maintenance or an outage, remain patient while the developers tackle the issue. Typically, such maintenance doesn’t last too long, and you’ll be back to slicing through demonic hordes in no time! However, if no server-related issues are detected, proceed with the other troubleshooting methods outlined in this article to resolve the error.

6. Disable Any VPN or Proxy Services

Although VPNs and proxy servers provide additional layers of security and privacy, they may at times interfere with your connection to Diablo 4’s servers. Disabling these services could potentially resolve the 395002 code and allow you to enjoy a seamless gaming experience. Please follow the steps outlined below to properly disable your VPN or Proxy service:

Disable VPN:

1. Locate the VPN client running on your system. Often, it can be found in the taskbar as an icon.
2. Right-click the VPN client icon and look for the Disconnect or Exit option.
3. Select Disconnect or Exit to fully disable your VPN service.

Note: The steps may vary according to different VPN providers.

Disable Proxy Service (Windows):

1. Press the Windows key + I simultaneously to open Settings.
2. Click on Network & Internet, then switch to the Proxy tab.
3. In the Manual proxy setup section, locate the option called “Use a proxy server” and toggle it off.

Disable Proxy Service (Mac):

1. Click on the Apple menu located in the top left corner of your screen.
2. Opt for System Preferences, then click on Network.
3. Select your active internet connection from the left panel, and then press on Advanced…
4. In this newly opened window and navigate to the Proxies tab.
   5. Select each type of proxy present in “Select a protocol to configure” one by one and uncheck each “Use [proxy type]” checkbox.”

Disclaimer: Disabling a VPN or Proxy server could expose your sensitive data or browsing activities to potential security threats. It is essential to be aware of the implications when taking this step.

As you deactivate your VPN or proxy service, stay mindful of the risks this may pose to your online activities and privacy. In some cases, it might be more prudent to seek alternative solutions before attempting this step.

7. Configure Your firewall and Antivirus Settings

Your computer’s firewall and antivirus settings might obstruct the connection between Diablo 4 and its servers, causing error code 395002 in Diablo 4. Adjusting these settings can help create a smooth pathway for the game’s connectivity and subsequently resolve this issue.

A. Disable Windows Firewall temporarily

Disabling the Windows Firewall temporarily can help you identify whether it is causing interruptions in your Diablo 4 gameplay by blocking connections to Battle.net servers. Follow these steps to disable your Windows Firewall:

1. Press the Windows key + X, then click on Control Panel.
2. In the Control Panel, select System and Security.
3. Click on Windows Defender Firewall.
4. On the left side, select Turn Windows Defender Firewall on or off.
5. Choose to Turn off Windows Defender Firewall (not recommended) for both private and public networks to disable it temporarily.
6. Click OK to apply changes.

Now, launch Diablo 4 and check if error persists. If disabling the firewall resolves the issue, consider adding Diablo 4 as an exception in the firewall settings.

B. Add Diablo 4 as an exception in Windows Defender Firewall

Allowing Diablo 4 through your firewall will enable it to connect with Battle.net servers without any restrictions.

1. Launch the application “Windows Defender”.
2. Click on “Firewall & Network Protection”.
3. Select “Allow an app through firewall”.
4. Click “Change Settings”, then scroll down to see if Diablo 4 is listed.
5. If not listed, click “Allow another app”.
6. Select “Browse” and navigate to your Diablo folder, then choose DiabloIV.exe (the game executable).
7. Make sure both checkboxes for Private and Public are ticked next to DiabloIV.exe file.
8. Click “OK” to save the changes.

C. Adjust antivirus settings

Lastly, your antivirus software may also block the connection between Diablo 4 and its servers. Each antivirus program varies, so consult your software’s documentation to learn how to add exceptions. In general, the process involves adding DiabloIV.exe to the antivirus list of trusted applications. After making adjustments to the antivirus settings, launch Diablo 4 to see if the issue is resolved.

8. Update Your Network Drivers

Your network drivers are crucial components that facilitate communication between your computer’s operating system and its network hardware. Outdated or corrupt network drivers can disrupt this communication, potentially leading to Diablo 4 error code 395002. By ensuring that these drivers are up to date, you increase the chances of maintaining a stable connection with Diablo 4’s servers.

To update your network drivers, follow these simple steps:

A. Access the Device Manager

• Press the Windows + X keys simultaneously on your keyboard and select Device Manager from the menu that appears.

B. Locate Network Adapters

• In the Device Manager window, expand the Network Adapters category by clicking on the arrow beside it.

C. Identify your network device

• Look for your primary internet adapter in the expanded list. It might be a Wi-Fi or Ethernet adapter, depending on your computer’s setup.

D. Update driver software

• Right-click on your chosen adapter and select Update driver. You will be presented with two options: searching automatically for updated driver software or browsing your computer for driver software.

For an automatic update:

• Choose Search automatically for updated driver software. Windows will now search online for any available updates and install them if found.

For a manual update:

• If you have already downloaded updated network driver files from the manufacturer’s website, choose Browse my computer for driver software, then locate and select the downloaded driver file.

E. Restart your computer

• Once the update process is complete, restart your computer to allow changes to take effect.

9. Perform a Clean Boot of Your Computer System

A clean boot is a process that disables non-essential services and applications from starting up on your computer. This can help you identify any conflicting software that may be causing the error. By isolating the root cause in this manner, you can efficiently resolve the issue and restore your gaming experience.

For Windows users, follow these steps:

A. Open System Configuration

1. Press Win + R on your keyboard to open the Run dialog box.
2. Type msconfig in the input field and hit Enter.

B. Configure Selective Startup

1. In the System Configuration window, click on the Services tab.
2. Check the box next to “Hide all Microsoft services” located at the bottom.
3. Click on “Disable all” to disable non-Microsoft services.
4. Now, select the Startup tab and click “Open Task Manager.”

C. Disable Startup Applications

1. In Task Manager, under the Startup tab, disable all startup applications by selecting each one and clicking “Disable” at the bottom right corner.
2. Close Task Manager and return to the System Configuration window.
3. Click “OK” to save changes and restart your computer.

After performing a clean boot, launch Diablo 4 again and see if error persists.

For Mac users, follow these steps:

A. Log in as another user

1. Create a new user account or log in to an existing alternative user account on your Mac.
2. Launch Diablo 4 from this new account to check whether Error Code 395002 occurs within this new environment.

B. Safe Boot Mode

If logging in as another user doesn’t work:

1. Restart your Mac while holding down the Shift key.
2. Release the Shift key when you see the login window.
3. Log in to your account and try running Diablo 4 in this Safe Boot mode.

Keep in mind that Safe Boot can make your computer run slower, so don’t forget to restart your Mac back into regular mode once you’ve finished.

After figuring out whether the issue originates from a conflicting service or application, you can individually re-enable services and applications by reversing the process described above.

10. Contact Blizzard Support for Further Assistance

If you’ve gone through the solutions mentioned above with no success, it’s time to seek advice from the experts themselves – Blizzard Support.

It’s possible there might be an account-related issue or perhaps a more technical problem that requires their assistance. Don’t worry, as you’re not alone in seeking help! Here are some crucial steps to guide you when contacting Blizzard support:

A. Visit the official support page

To begin, navigate your way to Blizzard’s official support page.

B. Select Diablo IV

Once you’re on the support page, scroll through various game titles until you find “Diablo IV,” and click on it.

C. Choose the category of your issue

Blizzard’s website will display a list of potential topics and issues related to Diablo 4 from Technical and Payment problems to In-Game concerns. For Error Code 395002, it would be best to click on the Technical category.

D. Browse through troubleshooting articles

Before submitting your issue directly to Blizzard support, take a moment to browse through any relevant troubleshooting articles available in the Technical section. There still might be some guidance or solutions that could come in handy.

E. Click on Contact Support

If none of the suggested articles resolve your problem, proceed by clicking on the “Contact Support” button located in the bottom right corner of your screen.

F. Sign in with your account

You will need to sign in using your Battle.net account credentials before providing further details about your issue.

G. Choose your preferred contact method

Once logged in, choose one of the available contact options from the Blizzard Support team. These options typically include Live Chat, Submitting a Ticket, or Call Back Request (depending on your location).

H. Provide all required information

Make sure you provide all the necessary details, including details of Error Code 395002 and the troubleshooting steps you have already taken. This information will assist Blizzard’s support staff in identifying your issues more effectively and promptly.

I. Exercise patience

After submitting your request, patiently wait for a response from Blizzard’s support team. Additionally, to keep track of your ticket’s status, check for email updates regularly.

Also Read: How to Fix Destiny 2 Error Code Chicken?

Conclusion

Encountering Diablo 4 Error Code 395002 can undoubtedly be frustrating, especially when you’re eager to jump into the action. The good news, however, is that by employing the suggested tips provided above and taking a methodical approach to troubleshooting, you’ll be back in the game and slaying demons in no time!

Remember to remain patient as you work through these solutions one-by-one until that pesky error is eradicated. Though technical hiccups may arise from time to time given the complex nature of modern gaming systems, players like us must remain resilient and steadfast in our pursuit of unadulterated gaming bliss.

Errors like Code 395002 are only temporary setbacks on our journey through Sanctuary and beyond. With determination and persistence, we can collectively overcome any obstacles thrown at us while partaking in the thrilling experience that is Diablo 4.